The small print
Shipping & Returns
How delivery, cancellations and returns work at FilamentForger.
Delivery
- We currently ship to UK addresses only.
- Every item is made to order and usually dispatched within 7 days.
- Delivery costs are shown at checkout before you pay.
Damaged in transit
If your order arrives damaged, please email info@filamentforger.store within 48 hours of delivery with your order number and photos of the item and packaging. We’ll replace or refund it.
Standard (non-custom) products
You can cancel your order within 14 days of receiving it. Tell us by email at info@filamentforger.store, then return the item unused and in its original condition. You pay the cost of return postage. We’ll refund you within 14 days of receiving the item back.
Custom and personalised orders
Items made to your specifications or personalised for you can’t be cancelled or returned for a change of mind once production has started.
Faulty items
If an item is faulty or not as described, contact us and we’ll put it right. This doesn’t affect your statutory rights.