Last updated: 12 November 2026
These terms apply to all orders placed on filamentforger.store. Please read them before ordering. By placing an order you agree to them. They don’t affect your statutory rights as a UK consumer. If you have any questions, email info@filamentforger.store.
1. About us
FilamentForger is a UK-based 3D printing business. You can contact us at info@filamentforger.store.
2. Your order
- When you place an order you’ll receive an email confirming we’ve received it. A contract is formed when we confirm your order or dispatch it, whichever comes first.
- We may decline or cancel an order (with a full refund) if an item is unavailable, a price was clearly wrong, we can’t make a part fit, or the request falls under section 6 below.
- Product photos show our own prints. Because every item is made to order, small differences in colour, finish and size from the photos are normal.
3. Prices and payment
- All prices are in pounds sterling (£). Delivery costs are shown at checkout before you pay.
- Payment is taken in full when you order, securely through our payment provider.
- If we make an obvious pricing error, we’ll contact you before dispatching and give you the option to continue at the correct price or cancel for a full refund.
4. Made to order and delivery
- Every item is printed to order. Standard orders are usually dispatched within 7 days. Faster dispatch may be available on custom prints, as shown in our quote form.
- Dispatch times are estimates. If something will take longer, we’ll let you know.
- We currently deliver to UK addresses only. See our Shipping & Returns page for details.
- Responsibility for the goods passes to you once they are delivered to the address you gave us.
5. Personalised, custom and replacement items
- Personalisation: we print names, numbers and messages exactly as you enter them. Please check spelling, spacing and capital letters carefully. We can’t accept returns for mistakes in the details you provide.
- Custom prints and quotes: quotes are based on the files and information you send us and are valid for 30 days. If your file needs repair or design work, we’ll tell you before going ahead.
- Replacement parts: we rely on the make, model, measurements and photos you send. We check every order before printing. If we can’t make it fit, you get a full refund (see our Refund & Returns Policy).
- Design fees: for bespoke work that needs designing from scratch, any design fee is quoted separately and only charged with your approval.
6. Files, designs and intellectual property
- By sending us a file, photo, logo or design, you confirm you own it or have permission to have it printed, and that printing it won’t infringe anyone else’s rights.
- We may decline any request that we believe would infringe a trademark, copyright, design right or patent (for example, reproducing a brand logo or a copyrighted character), or that is unsafe, illegal or offensive.
- You keep ownership of the files and designs you send us. We only use them to quote for and make your order.
- Our own designs, photos and website content belong to FilamentForger and may not be copied without permission.
7. Using your items safely
- 3D printed items have visible layer lines and are made from plastics such as PLA, PETG, ASA, TPU and nylon. They are not food-safe unless we say so, and should be kept away from open flames and high heat unless made from a heat-resistant material for that purpose.
- Many of our items contain small parts and are not suitable for children under 3. Decorative items are not toys unless described as such.
- Brackets, clips and fixings are designed for light to medium loads. They must be fitted correctly with suitable fixings and are not for heavy, overhead or safety-critical use.
- We don’t make safety-critical parts, such as anything for brakes, steering, seatbelts, airbags, child seats, or gas and electrical controls.
8. Cancellations, returns and refunds
Your rights to cancel and return are set out in our Refund & Returns Policy. In short: standard items can be returned within 14 days; personalised and custom-made items can’t be returned for a change of mind; and faulty or damaged items are always put right.
9. Our responsibility to you
- If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure, but not for losses that were not foreseeable.
- We are not responsible for loss or damage caused by items being misused, fitted incorrectly, overloaded or used for something other than their intended purpose.
- We supply items for domestic and private use. We are not liable for any loss of profit, business or opportunity.
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, including your rights under the Consumer Rights Act 2015.
10. Your information
We handle your personal information as described in our Privacy Policy.
11. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.
12. Law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.