Frequently asked questions

Everything is printed to order. Most orders are dispatched within 7 days. For custom prints you can choose faster dispatch (1–2 or 3–5 days) in our quote form. We’ll always let you know if something will take longer.

Yes – UK delivery is free on orders over £40. Below that, a tracked delivery charge is shown at checkout before you pay.

We currently deliver to UK addresses only.

Yes – just order early. If you have a deadline, email us before ordering and we’ll tell you honestly whether we can make it.

Personalised products have a box on the product page where you type the name, age or message. We print exactly what you type, so please check spelling, spaces and capital letters.

Email us as soon as possible. If we haven’t started printing yet, we’ll happily change it.

Because personalised items are made just for you, they can’t be returned for a change of mind. If anything is faulty or not as described, we’ll always put it right. See our Refund & Returns Policy.

Yes. Most products let you pick colours from a drop-down. If you want a colour that isn’t listed, ask – we stock a wide range.

STL, STEP/STP, 3MF, OBJ, IGES, SolidWorks (SLDPRT), Fusion (F3D), Parasolid (X_T), AMF, PLY, DXF and SVG, plus photos, PDF and ZIP files.

Yes. Send us photos with measurements, a sketch or just a description, and we’ll quote for designing it.

Yes. Uploaded files are stored privately, never shared or published, and only used to quote for and make your order. We’re happy to sign an NDA on request.

It depends on the size, material and how long it takes to print. Upload your file through our quote form and we’ll send you a price.

Yes – from one-offs to small batches. Ask about quantity pricing for larger runs.

Tell us the make and model and send photos (and measurements if you can). We check every order before printing. If we can’t make it fit, you get a full refund.

Usually on a sticker inside the door (ovens, dishwashers), around the door frame (washing machines, dryers), under the bin (vacuums) or on the back or underside of the item.

Yes – trim clips, caps, catches and small interior parts. We don’t make safety-critical parts such as anything for brakes, steering, seatbelts or airbags.

We can’t reproduce trademarked logos, but we can make plain or custom-design versions, or holders for your original badge.

PLA is great for decorative items, PETG is tougher and handles outdoor use, ASA resists heat and UV (great for cars), TPU is flexible, and nylon and carbon-fibre blends are for strong engineering parts. Our material guide compares them all, or just ask.

3D printed items are not food-safe unless we specifically say so. Cake toppers should sit on a cake card rather than directly on the icing.

Many items contain small parts and are not suitable for children under 3. Decorative items are not toys unless described as such.

We accept major debit and credit cards, plus Klarna, Link and Amazon Pay where available, processed securely by Stripe. We never see your card details.

Sign up to our emails for 10% off your first order, and follow us on Instagram for offers.

Email info@filamentforger.store within 48 hours of delivery with your order number and photos, and we’ll replace or refund it.

Yes, within 14 days of receiving it. See our Refund & Returns Policy for details.